Terms at the Zoo

Payment:  We accept PayPal and the following credit cards: Visa, MasterCard, Discover, American Express and Diner's Club. We will charge your credit card upon placement of your order. 

Shipping Methods:  Orders will be shipped USPS Priority or Fedex/UPS Ground.  We ship Monday through Thursday, depending on destination, to prevent your order from sitting in a hot warehouse over the weekend.  Warm weather shipments will be cold-packed as needed.  Expedited 2 or 3-day delivery service is available at an additional charge and may be required during extreme weather conditions.

Returns:  In the event product is damaged in transit, we will work with you to file a claim with the shipping company and also work to get replacement product out to you. If an order arrives damaged, please contact us immediately so that we can discuss an appropriate resolution. Any request or problem must be submitted within 10 days of the ship date.